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General conditions of sale
SPECIAL CONDITIONS FOR RESERVATION OF FNSRLA
Article 1 - Leisure Services Home
The Recreation Services Home is designed to ensure the reservation and sale of all types of leisure and hospitality services, mainly in rural areas, and to facilitate the public's approach by offering a wide range of services and ensuring rapid and timely reservation. The Recreation Services are instruments of general interest made available to all types of service providers who are members of them.
Article 1a - Information
The present brochure is the general offer under the above conditions and is binding on SLA.
However, the brochure, which was published on 15.01.98, may, of course, affect the number and nature of the services offered. In accordance with article 97 of the general conditions set out above, if any changes were made, they would be brought to the attention of the customer by the SLA prior to the conclusion of the contract.
Article 2 - Duration of the meeting
The customer who has signed the contract for a fixed term cannot under any circumstances enjoy any right to remain in the premises at the end of the stay.
Article 3 - Responsibility
The Recreation Department is responsible under section 23 of the Act of 13 July 1992, which states:
Any natural or legal person who engages in the operations referred to in Article 1 shall be fully liable to the purchaser for the proper performance of the obligations arising out of the contract, whether such obligations are to be carried out by him or by other service providers, without prejudice to his right to appeal against them.
However, it may exonerate itself from all or part of its responsibility by proving that the non-performance of the contract is attributable either to the buyer or to the impractical and insurmountable fact of a third party who is foreign to the provision of the services provided under the contract or to a case of force majeure.
Article 4 - Reservation
Reservations become firm when an advance payment representing 25% of the price of the stay (including file fees) and a copy of the contract signed by the customer have been returned to the reservation service before the deadline set out in the contract.
Article 5 - Balance settlement
The client shall pay to the reservation service the balance of the agreed and outstanding benefit, one month before the beginning of the stay, subject to compliance with article 98, paragraph 10.
The customer who has not paid the balance at the agreed date shall be considered as having cancelled his stay. Upon cancellation, the benefit shall be offered again at the sale and no refund shall be made.
Article 6 - Late registration
In the event of registration less than 30 days before the beginning of the day, the totality of the rules of procedure shall be required for the reservation, subject to compliance with article 98.
Article 7 - Exchange voucher
Upon receipt of the balance, the reservation service shall send the client a voucher which the client must deliver to the service provider upon arrival, or a receipt charge.
Article 8 - Arrival
The client must present himself on the particular day and at the times indicated on the contract or the acknowledgement of receipt.
In the case of late arrival or late arrival or late arrival, the client must notify the provider (or owner) whose address and telephone are on the voucher or descriptive sheet.
Non-consumpted benefits for this delay will remain due and will not be reimbursed.
Article 9 - Cancellation of the customer's act
Any cancellation must be notified by registered letter or by letter to the reservation service.
The cancellation of the customer shall entail, in addition to the costs of file and insurance, the deduction of variable costs depending on the nature of the journey or stay and the date on which it takes place.
Unless otherwise specified:
- cancellation more than 30 days before the beginning of the stay: 10% of the price of the stay will be withheld.
- cancellation between the 30th and the 21st day included before the beginning of the day: 25% of the price of the stay will be withheld.
- cancellation between the 20th and the 8th day included before the beginning of the day: 50% of the price of the stay will be withheld.
- cancellation between the 7th and the 2nd day included before the beginning of the day: 75% of the price of the stay will be withheld.
- cancellation less than 2 days before the beginning of the stay: 90% of the price of the stay will be withheld.
If the client is not present, no reimbursement will be made.
If cancellation insurance has been subscribed at the time of reservation, reference should be made to the insurance sheet attached to the contract.
URANCE attached to the contract.
Others: river cruises, groups... consult us
Article 10 - Amendment by the reservation service of a substantial part of the contract
See article 101 of the general conditions above.
Article 11 - Cancellation by the seller.
See article 102 of the general conditions above.
Article 12 - Failure of the seller to provide the services provided in the contract during the stay.
See article 103 of the general conditions above.
Article 13 - Interruption of the stay
In the event of interruption of the stay by the client, no refund shall be made unless the reason for the interruption is covered by the cancellation insurance provided to the client.
Article 14 - Accommodation capacity
The contract is established for a maximum accommodation capacity. If the number of participants exceeds the reception capacity, the provider may refuse the additional customers, the contract being broken by the customer. In this case, the rental price remains purchased at the reservation service.
Article 15 - Animals
The contract specifies whether or not the customer can stay with a domestic animal. In case of non-compliance with this clause by the customer, the provider may refuse the stay. In this case no refund will be made.
Article 16 - Assignment of the contract by the customer
The transfer of a contract must take place at a price co-mingling between the assignee and the assignee.
The buyer may issue his contract to an assignee who fulfils the same conditions as he does to make the stay. In this case, the buyer is obliged to inform the reservation service of his decision by registered letter with acknowledgement of receipt no later than 7 days before the beginning of the stay. In the case of a river or sea cruise, this period shall be extended to 15 days.
The principal is solely jointly and severally liable to the seller for the payment of the balance of the price and any additional costs arising from the sale.
These additional costs will be paid by the principal.
Article 17 - Insurance
The customer is liable for all damages arising from his or her act. He or she is invited to check whether he or she is entitled by his or her personal insurance to a so-called "civility" insurance. He or she is strongly advised to subscribe to one.
Leisure Home makes available to the customer the possibility of entering into an insurance contract covering the consequences of certain cases of cancellation and assistance; the contents of the guarantees and exclusions are the subject of a document which will be given to the purchaser of the subscription.
Recreation Home is insured for its professional civil responsibility as indicated elsewhere.
Article 18 - State of play
In the case of rentals, an inventory is prepared jointly and signed by the tenant and the owner or his representative at the arrival and departure, which is the only reference in the event of a dispute over the state of the premises.
The tenant is obliged to enjoy the property in good condition.
The condition of the accommodation upon arrival of the tenant will have to be ascertained in the state of the premises. Cleaning of the premises is the responsibility of the client during the rental period and before departure.
Article 19 - Dept of guarantee
The customer's attention is drawn to the existence of seasonal rentals, a guarantee period intended to cover the possible consequences of the degradations which may be attributed to the tenant.
The amount of this allowance is variable (see catalogue) and its exact amount will be specified on the description sheet and on the contract provided for in article 98 of the general conditions set out above.
This guarantee shall be paid upon arrival in the hands of the owner or his representative.
In contrast, the arrival and departure of the premises will be determined so as to enable verification of the premises to be carried out; in the first place, the client will be returned to the office, less the cost of the rendition, if there are any degradations attributable to the tenant.
In the event of an advance departure (within the hours indicated on the description sheet) preventing the establishment of the state of the premises on the day of the tenant's departure, the guarantee period shall be returned by the owner to a period not exceeding one week.
Article 20 - Seasonal rentals - payment of expenses
Expenses: These are the costs of water, gas, electricity, heating, etc., which are detailed in the description sheet.
Charges included: electricity 8kw per day, gas for gas, cold water.
Charges not included: electricity exceeding consumption included, heating, telephone...
These charges are to be paid directly to the owner against payment.
Some rental prices may include an overall charge package.
Article 21 - Telecommunications
Prices include room rental with or without breakfast, 1/2 board or full board. Unless otherwise specified, they do not include drinks from meals. When a guest occupies a room provided for two persons, he/she is charged a supplement called "supplementary single room". On the day of departure, the room must be released before noon.
Article 22 - Camping
Unless otherwise indicated, reservations to locations are made weekly or overnight. The request for electrical connection must be made at the time of reservation.
Article 23 - Claims
Any claim relating to the non-performance or improper performance of the contract must be addressed to the reservation service at the earliest possible time, by registered letter with acknowledgement of receipt, and may be reported in writing, possibly to the tour operator and the relevant service provider.
Claims relating to the state of the premises must be brought to the knowledge of the SLA within 48 hours of arrival.
Article 24 - Revision of prices
The prices shown in this brochure, and at the date of its publication, have been determined on the basis of the following economic data:
- the cost of land and sea transport, and in particular fuel
- the fees in force
The change in the exchange rate of one of the currencies used, in relation to the franc, will be reflected in the total selling price, with the exception of the share represented by land or sea transport and taxes.
The variation in the cost of land or sea transport and/or fuels will be fully reflected in the share of the corresponding price in the supply.
For registered customers no price increase will be possible within 30 days of departure.
Article 25 - Professional Civil Liability Insurance
The Leisure Home Service has taken out insurance at the (company) level of (amount) per insurance year and per claim, including personal, material and property damage, contract No. .................... in order to cover the consequences of the Professional Civil Responsibility which the SLA may incur.
Leisure Service Cher's welcome
Legal form: Association Law 1901
SIRET No: +00 000 000 0000
EPA code: 923 B
Authorisation No: AU +00 000 000 0000
Financial guarantee: 200 000 F
Social structure: 5 rue Sйraucourt 18,000 BOURGES
Telephone: +00 000 000 0000
January 15, 1998 edition
In accordance with the "Informatique et libértés" law, the registered information in the reservation file is mandatory; a right of access and rectification may be exercised with the reservation service and, unless expressly opposed, this information may be the subject of a commercial transfer.
SPECIAL GROUP BOOKING CONDITIONS
OF FNSRLA
Article 1 - Leisure Services Home
The Recreation Services Home is designed to ensure the reservation and sale of all types of leisure and hospitality services, mainly in rural areas, and to facilitate the public's approach by offering a wide range of services and ensuring rapid and timely reservation. The Recreation Services are instruments of general interest made available to all types of service providers who are members of them and have entered into a mandate agreement with them.
Article 1a - Information
The present brochure (see Brochure) is the general offer under the above conditions and commits the SLA.
However, changes may of course be made in the nature of the services. In accordance with article 97 of the general conditions set out above, if changes were made, they would be brought in writing to the attention of the customer by the SLA prior to the conclusion of the contract.
Article 2 - Responsibility
The Recreation Department is responsible under section 23 of the Act of 13 July 1992, which states:
"Any natural or legal person who engages in the operations referred to in article 1 shall be fully liable to the purchaser for the proper performance of the obligations arising out of the contract, whether such obligations are to be carried out by him or by other service providers, without prejudice to his right to appeal against them.
However, it may exonerate itself from all or part of its responsibility by proving that the non-performance of the contract is attributable either to the buyer or to the impractical and insurmountable fact of a third party who is foreign to the provision of the services provided under the contract or to a case of force majeure. "
Article 3 - Reservation
The reservation becomes firm when a deposit representing 25% of the price of the stay and a copy of the contract signed by the customer have been returned to the reservation service before the deadline set out in the contract.
However, any telephonic or written option is recognized by Leisure Reception only as an interest in one of its achievements, and it cannot lead to any reservations on its part.
Article 4 - Late registrations
In the case of late registrations less than 30 days before the beginning of the day, the total number of registrations will be required for the reservation.
Article 5 - Balance settlement
The client shall pay to the reservation service, on presentation of an invoice, the balance of the agreed and outstanding benefit, one month before the beginning of the services (excursion, stay,...), subject to compliance with Article 98, paragraph 10, and the list of members of the group with the list of persons sharing the rooms.
The customer who has not paid the balance at the agreed date is considered to have cancelled his or her trip. Upon cancellation, the service is offered again at the sale and no refund will be made.
Article 6 - Exchange vouchers
Upon receipt of the balance, the reservation service shall send a voucher to the client, which must be given to the provider(s) upon arrival, and possibly during the stay.
Article 7 - Arrival
The group must present itself on the day and at the time mentioned on the good exchange(s).
In the case of late arrival, late arrival, late arrival or late arrival, the customer must notify directly the provider(s) whose address and telephone address appear on the correct exchange(s).
Non-consumpted benefits for this delay will remain due and will not be reimbursed.
Article 8 - Cancellation
Any cancellation must be notified by registered letter or by letter to the reservation service. The cancellation of the client shall entail, in addition to the costs of the file, the following deductions:
(a) Individuals in a group:
- cancellation more than 30 days before the beginning of the day: 10 per cent of the price of the day,
- cancellation between the 30th and the 21st day included: 25% of the price of the stay,
- cancellation between the 20th and the 8th day included: 50% of the price of the stay,
- cancellation between the 7th and the 2nd day included: 75% of the price of the stay,
- cancellation at less than 2 days: 90% of the price of the day.
If the client is not present, no reimbursement will be made.
(b) A group:
- up to 60 days before departure: 150 F / person,
- between 30 and 21 days: 25% of the package / person,
- between 20 and 8 days: 50% of the package / person,
- between 7 and 2 days: 75% of the package / person,
- less than 2 days of departure or non-presentation of the group: 100% of the package / person.
Article 9 - Interruption of stay
In the event of interruption of the stay by the client, no reimbursement will be made.
Article 10 - Insurance
The Leisure Reception Service draws the customer's attention to the possibility of entering into an insurance contract covering the consequences of a cancellation resulting from certain causes
Article 11 - Amendment by the reservation service of a substantial part of the contract
See article 101 of the general conditions above.
Article 12 - Cancellation by the seller
See article 102 of the general conditions above.
Article 13 - Failure of the seller to provide the services provided in the contract during the stay
See article 103 of the general conditions above.
Article 14 - Claim
Any claim relating to the non-performance or improper performance of the contract must be addressed to the reservation service at the earliest possible time, by registered letter with acknowledgement of receipt, and may be reported in writing, possibly to the tour operator and the relevant service provider.
Article 15 - Telecommunications
Prices include room rental and breakfast, half board or full board. Unless otherwise specified, they do not include beverages from meals. When a guest is alone in a room provided for two persons, he/she is charged a supplement called "supplementary single room". On the day of departure, the room must be released before noon.
Article 16 - Professional Civil Liability Insurance
The Leisure Home Service has taken out insurance at the (company) level of (amount) per insurance year and per claim, including personal, material and property damage, contract No. .................... in order to cover the consequences of the Professional Civil Responsibility which the SLA may incur.
Leisure Service Cher's welcome
Legal form: Association Law 1901
SIRET No: +00 000 000 0000
EPA code: 923 B
Authorisation No: AU +00 000 000 0000
Financial guarantee: 200 000 F
Social structure: 5 rue Sйraucourt 18,000 BOURGES
Telephone: +00 000 000 0000
January 15, 1998 edition
In accordance with the "Informatique et libértés" law, the registered information in the reservation file is mandatory; a right of access and rectification may be exercised with the reservation service and, unless expressly opposed, this information may be the subject of a commercial transfer.
GENERAL RESERVATION CONDITIONS
Articles 95 to 103 of Decree No 94-490 of 15 June 1994
Article 95
- Subject to the exclusions provided for in the second subparagraph (a) and (b) of section 4 of the Act of 13 July 1992 referred to above, any offer or sale of travel or day benefits shall be subject to the furnishing of appropriate documents which comply with the rules laid down in this Title.
In the case of the sale of air transport tickets or transport tickets on a regular basis which are not accompanied by services linked to such transport, the seller shall issue to the purchaser one or more tickets for the totality of the journey issued by or under the responsibility of the carrier.
In the case of carriage at the request, the name and address of the carrier, on whose behalf the tickets are issued, shall be indicated.
Invoicing separately from the various elements of the same package does not exempt the seller from the obligations imposed on him by this title.
Article 96
Prior to the conclusion of the contract on the basis of a written medium, bearing its name, address and indication of its administrative authorisation for the exercise, the seller must communicate to the consumer information on the prices, dates and other elements of the services provided on the occasion of the journey or stay, such as:
1 the destination, means, characteristics and categories of transport used;
2 the mode of accommodation, its situation, its level of comfort and its main characteristics, its approval and its tourist classification corresponding to the regulations or the practices of the host country;
3° meals provided;
4° the description of the route in the case of a circuit;
5 the administrative and health formalities to be carried out in the event, in particular, of crossing the borders and their time of completion;
6° visits, excursions and other services included in the package or possibly available at additional prices;
7° the minimum or maximum size of the group allowing for the realization of the journey or stay and, if the completion of the journey or stay is subject to a minimum number of participants, the consumer's information deadline in the event of the cancellation of the journey or stay; this date may not be fixed less than 21 days before departure;
8° the amount or percentage of the price to be paid as a deposit at the conclusion of the contract and the payment schedule of the balance ;
9 the procedures for the revision of prices as provided for in the contract pursuant to Article 100 of this Decree;
10° the conditions of cancellation of a contractual nature;
11° the conditions for cancellation laid down in Articles 101, 102 and 103 below;
12° the decisions concerning the risks covered and the amount of guarantees entered into under the insurance contract covering the consequences of the professional civil liability of travel agents and the civil liability of non-profit associations and bodies and local tourism bodies;
13° information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or of an assistance contract covering certain special risks, in particular the costs of repatriation in the event of accident or sickness.
Article 97
The consumer's information is binding on the seller, unless the seller has expressly reserved the right to modify certain aspects of the information.
The seller must, in this case, clearly indicate the extent to which this change can take place and on what aspects.
In any event, amendments to the relevant information must be communicated in writing to the consumer prior to the conclusion of the contract.
Article 98
The contract between the seller and the buyer shall be written, drawn up in duplicate, one of which shall be delivered to the buyer, and signed by both parties, and shall contain the following clauses:
1° the name and address of the seller, his guarantor and his insurer and the name and address of the organiser;
2. the destination or destinations of the journey, and, in the case of a split stay, the different countries and their dates;
3. means, characteristics and categories of transport used, dates, times and places of departure and return;
4° the mode of accommodation, its situation, its level of comfort and its main characteristics, its classification according to the regulations or uses of the host country;
5° the number of meals provided;
6° the itinerary in the case of a circuit;
7° visits, excursions or other services included in the total price of the trip or stay;
8° the total price of the invoicing and the indication of any possible revision of such invoicing pursuant to the provisions of Article 100;
9 the indication, if any, of charges or charges relating to certain services, such as landing, landing or boarding fees in ports and airports, subsistence taxes where they are not included in the price of the service or services provided;
10° the schedule and the methods of payment of the price; in any event, the last payment made by the buyer may not be less than 30% of the price of the trip or stay and must be made when the documents enabling the trip or stay to be carried out are handed over;
11° the particular conditions required by the buyer and accepted by the seller;
12. the manner in which the buyer may bring a claim to the seller for non-performance or improper performance of the contract, a claim to be made in the best possible time, a letter recommended with acknowledgement of receipt to the seller, and a written notice, if any, to the tour operator and the relevant service provider;
13° the deadline for informing the buyer in the event of cancellation of the journey or stay by the seller in the case where the completion of the journey or stay is linked to a minimum number of participants, in accordance with the provisions of Article 96 above;
14° the conditions of cancellation of a contractual nature;
15° the conditions for cancellation provided for in Articles 101, 102 and 103 below;
16° the decisions concerning the risks covered and the amount of guarantees under the insurance contract covering the consequences of the seller's professional civil liability;
17° the particulars concerning the insurance contract covering the consequences of certain cancellation cases entered into by the buyer (the policy number and the name of the insurer), as well as those concerning the assistance contract covering certain special risks, in particular the costs of repatriation in the event of an accident or illness; in certain cases the seller must remit to the buyer shall have a document specifying, as a minimum, the risks covered and the risks excluded;
18° the seller's information deadline in the event of the buyer's assignment of the contract;
19° the undertaking to provide, in writing, to the buyer, at least ten days before the date provided for its departure, the following information:
(a) the name, address and telephone number of the local representative of the seller or, failing that, the addresses and telephone numbers of the local bodies which may assist the consumer in the event of difficulties or, failing that, the call number enabling urgent contact with the seller;
(b) for travel and days of foreign minors, a telephone number and an address to establish direct contact with the child or the person in charge on the premises of the child's stay.
Article 99
The buyer may issue his contract to an assignee who fulfils the same conditions as he does for the journey or stay, as long as the contract has not produced any effect.
Unless the principal is more favourable, he or she is required to inform the seller of his or her decision by registered letter with a charge of receipt not later than seven days before the beginning of the trip. In the case of a cruise, this period shall be extended to fifteen days.
In no case shall such assignment be subject to prior authorization by the seller.
ARTICLE 100
Where the contract contains an express possibility to revise the price, within the limits laid down in Article 19 of the Act of 13 July 1992 referred to above, it must mention the methods of calculation, both upwards and downwards, of changes in prices, including the amount of transport costs and taxes, the currency or currencies which may have an effect on the price. effect on the price of the trip or stay, the share of the price to which the change applies, the price of the currency or currencies chosen as reference at the time of the price set out in the contract.
Article 101
Where, prior to the buyer's departure, the seller is obliged to make an amendment to one of the essential elements of the contract such as a significant increase in price, the buyer may, without seeking redress for damages, and after having been notified by the seller by registered letter with the acknowledgement of receipt:
- to terminate the contract and obtain immediate repayment of the sums paid without penalty;
- either accept the modification or the alternative journey proposed by the seller; an amendment to the contract prior to the amendments shall then be signed by the parties; any reduction in prices shall be reduced by the amounts which may be due from the buyer and, if the buyer's payment already exceeds the price of the modified service, the he must be returned before the date of departure.
Article 102
In the case provided for in article 21 of the Act of 13 July 1992 referred to above, where, before the buyer's departure, the seller cancels the journey or stay, he must inform the buyer by registered letter with acknowledgement of receipt; the buyer, without prejudging remedies for damages, obtains immediate repayment from the seller and without The buyer shall be compensated at least for the amount of money paid; the buyer shall, in such case, be paid at least for the amount of money paid if the cancellation had taken place on that date.
The provisions of this article shall in no case preclude the conclusion of an amicable agreement for the purpose of acceptance by the buyer of a voyage or alternative stay proposed by the seller.
Article 103
Where, after the buyer's share, the seller is unable to provide a substantial share of the services provided to the contract representing a non-negligible percentage of the price paid by the buyer, the seller must immediately take the following steps without seeking redress for any damage suffered:
-providing services in lieu of the services provided by means of any price supplement and, if the services accepted by the buyer are of inferior quality, the seller must reimburse him, upon return, the price difference;
- or, if he cannot offer any replacement services or if they are refused by the buyer for valid reasons, provide the buyer, without any additional price, with transport documents to ensure his return under conditions which may be judged equivalent to the place of departure or to another place accepted by both parties.
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